12 Oct How a Sales Force Automation Solution Helps Manage Remote Workforce?
The global field service market is expected to boom and get to a figure of $4.45 billion by 2022, Capterra says. As employees on the field increase, companies in various industries such as manufacturing, telecom, retail, FMCG, and so on.
Will face innumerable challenges in organizing their remote workforce. Also in plugging productivity loopholes in remote as well as internal operations.
There is an immediate need to integrate field services with leading technologies. Research shows that a whopping 52 percent of field service companies. Still, make use of legacy processes to coordinate and perform functions.
With a significant surge in the adoption of AI, ML, and the IoT, companies. With a remote workforce are becoming more and more aware and concerned. About how they can leverage technology to carry out tasks much more efficiently.
A salesforce automation solution can be a boon for any company facing the hassle of managing a remote workforce through manual or traditional ways. Here are some Challenges that Businesses Face With a Remote Workforce and how implementing sales force automation can resolve them.
Field force management is no ordinary task or a cakewalk. Managers deal with absent technicians, abrupt leaves, delivery delays, and what not on a regular basis. Here are the top challenges of managing a remote workforce without a tech-enabled field force solution.
Customers value on-time services and they expect their products or services to reach them at the scheduled hour.
This increases the importance of timely delivery of products for businesses.
However, without a field force automation solution that optimizes routes for delivery persons and for helping them complete tasks on time, it can become a herculean task for businesses to ensure on-time delivery and prompt service.
Managers can use a sales force automation software to track delivery persons and other on-field technicians on a real-time basis and update them on critical tasks or assign relevant tasks to them on-the-go.
Capturing and verifying data:
On-field personnel may present fraudulent reports, lose important paperwork, or use their working hours inappropriately.
To ensure employee productivity and minimize the cost of business, companies need to regularly verify and check information presented by on-field workers against that captured by an automated field service management solution.
Managers can monitor field service personnel on a 24×7 basis by using a GPS-enabled automation system, encouraging remote workers to stay true to their work.
Recommended: Benefits Of Sales Force Automation System
First-time fix rate:
For small and medium-sized businesses, first-time fix rates mean a lot. This important KPI determines the cost of the business for these companies. With an AI/ML-based sales force automation software, employees can get critical task-related information on the go.
Credible field force automation systems allow users to access training programs to go back to their notes and fetch information that would help them with the task at hand.
Employees can also leverage inbuilt messaging services in order to consult their managers for tricky tasks. Features like these improve first-time fix rates for businesses, lowering operational costs significantly.
On-field employees without a mobile-first automated solution focuses best on documenting each step of their way.
This takes their time off ensuring customer satisfaction and providing a valuable experience to the customer.
By eliminating paperwork and installing an automated mobile-based field force management solution, businesses can help personnel focus on the task first, the customer next, and handle documentation with ease!
Companies with a remote workforce face the constant challenge of dispatching. The right personnel as per the plans to salespeople on the field.
With an automated sales force automation software, companies can plan routes for a salesman in advance for a week, month, or even a year, with the flexibility of adding new routes or stops based on emerging requirements.
How an SFA solution makes on-field personnel effective:
An SFA solution takes the burden of repetitive and monotonous tasks off managers and allows them to strategize processes and operations. A field force management software can help you do a lot more and thus improve profit.
Track remote employees, assign tasks diligently, gain valuable insights about field force performance and productivity, improve organizational visibility through customized dashboards and reporting modules to stay on top of administrative and managerial work. Field service analytics and management can prove to be a game-changer for your business.
Attract repeat business by exceeding customer expectations, improve business growth, and bring in new revenue through mouth publicity. An SFA software can be the massive competitive edge you need to sustain and thrive in your industry. Streamline remote operations to make field service management seamless.
Your company can use Field Force Connect to monitor remote employees and provide constant updates to supervisors and managers about the tasks that are assigned at hand.
This helps them to constantly monitor the undergoing task. And be rest assured about the timely updates that the software provides.
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